Shipping Policy

We will endeavour to ensure that all Orders placed before 1:30pm AWST on a Business Day will be despatched on that Business Day. If an Order is placed after 1:30pm AWST or on a weekend or on an Australian public holiday, the Order will be despatched the following Business Day. We cannot change the Delivery Address once an Order has been despatched so please ensure You have provided the correct details.

All of our deliveries require a signature upon delivery so please provide a delivery address that will be attended between 9am-5pm.

PLEASE NOTE: We cannot deliver to Post Boxes either within Australia or to any international destination.

If you are providing a business address for delivery, please specify the business name. If no one is available to sign for the delivery, an attempted delivery card will be left. For Australian Orders, the parcel will be redirected to your local post office for pick up. For International orders, the parcel will be re-delivered the following day with an option to re-schedule the delivery.

Once we have despatched Your Order, You will receive a despatch confirmation e-mail including the tracking details of your parcel.

Delivery In Australia

We will deliver all Orders:

  • OVER $200.00 for FREE
  • UNDER $200.00 for a Delivery Fee of $10

Please allow up to 4 to 10 Business Days for Delivery.

International Delivery

We will deliver all Orders:

  • OVER AUD$500.00 for FREE
  • UNDER AUD$500.00 will be subject to a Delivery Fee
    • To Europe/UK/Canada AUD$50
    • To USA AUD$45
    • To NZ AUD$35
    • To Japan AUD$45

Delivery times will depend upon the destination of the Delivery Address.

Depending on the destination country and the value of the goods, you may be required by Your local government and customs office to pay Tax. It is YOUR responsibility to pay for any Tax. Please contact your local customs offices for more information regarding duties and taxes.

Delay to any destination

Delivery delays may occur during high volume and peak periods or due to unforeseen reasons. During these times we will make every endeavour to deliver the goods within a reasonable time. In the event that your order is affected by delay, we will contact you immediately.